Shipping policy

Ordering, Shipping & Return Policies

Order Acceptance Policy

At Cello Outdoors Hat Co., we strive to process every order quickly and accurately. Receipt of an order confirmation email does not constitute acceptance of your order. We reserve the right to accept, decline, cancel, or limit any order at our discretion for reasons including product availability, pricing errors, suspected fraud, or other circumstances beyond our control.

If we are unable to fulfill your order, we will contact you promptly and issue a refund if payment has already been received.

Production & Shipping Times

Ready-to-Ship Products

Most in-stock products ship within 1–3 business days.

Custom Logo & Personalized Orders

Custom embroidered hats, leather patch hats, and personalized products are made specifically for you. Production typically requires 7–14 business days, depending on order size and current production volume.

Large wholesale orders may require additional production time.

Once your order ships, you will receive tracking information via email.

Shipping Methods

Orders are shipped using trusted carriers such as:

  • USPS

  • UPS

  • FedEx

Shipping method is selected based on the size, weight, and destination of your order.

Shipping rates are calculated during checkout.

Expedited Shipping

Need your order sooner?

Expedited shipping options may be available. Please contact us before placing your order so we can verify production time and provide an accurate shipping quote.

Shipping Delays

While we work hard to meet all estimated shipping dates, Cello Outdoors Hat Co. is not responsible for delays caused by:

  • Weather

  • Carrier delays

  • Holidays

  • Natural disasters

  • Lost or delayed packages once accepted by the shipping carrier

Order Tracking

Tracking information is automatically emailed once your order has shipped.

If you have not received tracking information within the estimated production time, please contact us and we'll be happy to help.

Incorrect or Damaged Orders

Please inspect your order immediately upon delivery.

If you receive:

  • Incorrect merchandise

  • Damaged products

  • Missing items

please notify us within 7 days of delivery.

Email us with your order number and photographs of any damaged items so we can resolve the issue as quickly as possible.

Product Availability

Inventory occasionally changes faster than our website can update.

If a product becomes unavailable after your purchase, we will contact you to discuss one of the following options:

  • Substitute a similar product

  • Wait for restock

  • Partial shipment

  • Full refund of the unavailable item

Colors & Product Variations

We make every effort to accurately display product colors.

However, actual colors may vary slightly due to:

  • Computer monitors

  • Mobile devices

  • Manufacturer dye lots

  • Fabric variations

  • Leather grain and engraving characteristics

Every leather patch and embroidered product is individually crafted and may have slight variations that make each piece unique.

Payment Methods

We securely accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

Additional payment methods may be available during checkout.

Returns & Exchanges

Ready-to-Ship Products

Unused, unworn items in original condition may be returned within 30 days of delivery.

Customers are responsible for return shipping unless the return is due to our error.

Original shipping charges are non-refundable.

Custom & Personalized Products

Because every custom product is made specifically for each customer, we cannot accept returns or exchanges on:

  • Custom embroidered hats

  • Personalized hats

  • Custom logo hats

  • Leather patch hats made specifically for your order

  • Team orders

  • Business logo orders

Exceptions will only be made if the product arrives damaged or if we made an error in production.

Wholesale Orders

Wholesale and bulk custom orders are considered final sale after artwork approval and production begins.

Please carefully review all proofs before approving production.

Order Changes & Cancellations

Orders may be changed or canceled only before production begins.

Once production has started, cancellations cannot be accepted because materials and labor have already been committed to your order.

Custom orders that have entered production cannot be canceled.

Artwork Approval

For custom logo orders, customers are responsible for reviewing and approving all artwork proofs.

Once artwork is approved:

  • spelling

  • sizing

  • placement

  • colors

become the customer's responsibility.

Cello Outdoors Hat Co. is not responsible for errors approved during the proofing process.

Intellectual Property

By submitting artwork, logos, or trademarks for production, you certify that you have permission to reproduce those designs.

Cello Outdoors Hat Co. assumes no liability for trademark or copyright infringement resulting from artwork supplied by customers.

Contact Us

If you have questions regarding an order, shipping, returns, or custom products, please contact us.

Cello Outdoors Hat Co.

Monticello, Georgia

Phone: 706-318-4669

Email: info@cellooutdoors.com

Website: www.cellooutdoors.com